Please be sure to read all policies/procedures before completing your purchase.
Turn Around Time
We will do our best to fulfill your request and make changes; however, once an order is submitted, modifications are not guaranteed.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Grandiose Hair Boutique DOES NOT hold responsibility for lost packages.
We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, and/or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.
Currently, Grandiose Hair & Boutique is not accepting international orders. Please sign up for our newsletter to stay up to date on what's new with us.
Returns and exchanges are allowed within 3 days from delivery confirmation. Please email firstname.lastname@example.org for assistance before sending returns/exchanges.
All returns should be sent to: PO Box 9596, Birmingham, AL, 35220.
All returned hair must be in the same condition as when it was received. We are not responsible for any return shipping fees, unless we are at fault. We also recommend using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
No cash refunds will be issued; only store credit (no exceptions).